Gratcorp
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Observed Signal

#INC-2045: Memory Leak Threshold Breach

Alert Active

AI Reasoning Engine

Analyzing context & historical data...

Model: GPT-4 Orchestrator
Confidence: 99.8%
System Restart Event Logged
Post-Resolution Context Generated
Operational Intelligence

Systems That Think, Decide, & Act.

Go beyond automation. AI Actions transform your workflows into decision-driven systems that understand context and execute resolution instantly.

60%

Faster Resolution

10x

Workload Scale

60%

Faster Resolution

Autonomous

Zero Dependency

10x

Load Scalability

99.9%

Decision Accuracy

Core Capabilities

Operational Intelligence Built-In.

Context-Aware Decisioning.

AI understands more than inputs—it understands situations. Analyze ticket data, user history, SLA, and priority to make decisions based on real-time context.

Ticket DataUser HistorySLA StatusSystem Health

Multi-System Action Hub.

Trigger actions across your entire ecosystem—ITSM, External APIs, Third-party notifications, and approvals instantly.

LLM Orchestration Layer

Choose and switch between models based on task complexity. Optimize cost and performance.

Audit-Ready Intelligence.

Every decision is traceable and explainable. No black boxes. Verify the logic, data, and reasoning behind every autonomous action taken.

> EXPLAIN_DECISION #INC-2045

ROOT CAUSE: Memory Leak (Heuristic match)

ACTION: Restart Node-01 (Confidence 99% )

STATUS: EXECUTED SUCCESS

From Trigger to
Self-Optimization.

Four steps to an autonomous enterprise.

01

Define Trigger

Start with any event: Ticket creation, SLA breach, status change, or external webhooks.

02

AI Action Layer

Configure what AI should do: Analyze context, Evaluate multiple data points, and Recommend resolutions.

03

Connect Actions

Map outcomes to workflow transitions, API calls, notifications, and instant approvals.

04

Monitor & Improve

View decisions and track outcomes to optimize your operational intelligence continuously.

Smart Incident Routing

AI assigns tickets based on complexity, past resolutions, and team workload.

Dynamic SLA Adjustment

Adjust SLAs based on customer tier, business impact, and historical trends.

Auto-Resolution Engine

Resolve repetitive issues without human involvement using autonomous logic.

Measure What Matters.

Track the actual result of AI decisioning in your workflow.

1.2M+Live KPI

AI Autonomous Decisions

Critical operational decisions made with zero manual intervention.

Performance85% Optimal
15mLive KPI

Time Saved / Workflow

Average reduction in end-to-end workflow duration.

Performance92% Optimal
99.9%Live KPI

Decision Accuracy

Verified accuracy across SLA-bound high-priority incidents.

Performance99% Optimal

AI Meets
Operations.

Most platforms offer isolated AI features. SEWA brings deep workflow integration and real-time decision-making into a single, enterprise-grade control layer.